Overview and Acceptance

1Eligibility

To use Luminvaya services you must have the capacity to enter into binding agreements and comply with these Terms. Services are intended for businesses, organisations, and professionals seeking AI software development and integration.

Users must be of legal age to form a contract under the laws that apply to them. Minors should not use our services without parental or guardian approval where required by law.

You agree to use our services for lawful purposes only. You must not use our platform to create or distribute illegal or harmful content, or to infringe others' rights.

Access to some services may be restricted in certain countries due to export controls, sanctions, or local regulations. It is your responsibility to ensure compliance with local laws.

2Account Responsibilities

Certain services require an account. You are responsible for keeping account information accurate and for all activity under your account.

Provide truthful and up-to-date information. If account details change, update your profile promptly to ensure smooth communication and delivery.

Protect your login credentials and maintain device security. Notify us immediately if you suspect unauthorized access.

Accounts and subscriptions are personal and may not be transferred without our written consent.

If you believe your account has been compromised, contact us immediately through the contact form on givaya.biz so we can take steps to secure your account.

We may suspend or restrict access if we suspect misuse, illegal activity, or breach of these Terms, while contribute the issue.

3Services We Provide

Luminvaya offers AI software development, model integration, custom automation, and advisory services to help businesses deploy practical AI capabilities. Services include consulting, development, testing, deployment and post-deployment support tailored to your operational needs.

We may update features, offerings, or service plans. We will communicate significant changes in advance where feasible to allow you to adapt your use or subscription.

We aim for reliable service availability, but occasional downtime may occur for maintenance or updates. We work to minimize disruption and will notify clients of planned maintenance when possible.

4User Conduct Rules

When using Luminvaya services, users must follow conduct rules designed to protect systems, data, and other users.

• Do not attempt to bypass or defeat security features, alter service operation, or access restricted systems.
• Do not upload or distribute content that infringes intellectual property rights or violates applicable law.
• Do not use the service to transmit spam, malware, or other harmful code.
• Do not reverse-engineer or decompile our proprietary software or circumvent technical protections.
• Respect rate limits and API usage terms provided in your service agreement.
• Do not impersonate others or misrepresent your affiliation with Luminvaya.
• Cooperate with reasonable requests by Luminvaya to contribute misuse or security incidents.

5User Content

User Content refers to data, code, prompts, or materials you submit to Luminvaya in the course of using our services.

You retain ownership of your User Content. You represent that you have the rights needed to provide such content and to permit Luminvaya to process it.

By submitting User Content you grant Luminvaya a non-exclusive, worldwide license to use, store, transmit, and process the content as necessary to provide services, including backups and internal improvements.

You are responsible for the legality, accuracy, and safety of User Content. Ensure you have any required consents before submitting personal data of others.

We may remove User Content that violates these Terms or applicable laws. Requests to remove content should be submitted via the contact form on givaya.biz.

6Intellectual Property

All intellectual property rights in Luminvaya technology, software, models, and documentation remain with Luminvaya or its licensors. Your use of our services does not transfer ownership of Luminvaya IP to you.

• Do not copy, modify, distribute, or create derivative works of Luminvaya proprietary software outside of licensed use.
• Do not remove or alter copyright, activity, or other proprietary notices.
• Do not attempt to extract or replicate Luminvaya models or internal training data without explicit authorization.

7Paid Services and Billing

Certain Luminvaya services are paid. Paid plans, custom development projects, and professional services are governed by separate order forms or statements of work.

Pricing is outlined in your subscription or agreement and may vary by service tier, usage, and project scope. Custom quotes are provided for bespoke integrations.

Payments are due according to the terms in your invoice or agreement. We accept payment methods specified in the order. Unpaid invoices may incur interest or collection actions as allowed by law.

Subscription services renew per the billing cycle you select. You may cancel subscriptions as described in your account portal or agreement; cancellation does not typically entitle you to a refund for time already used.

Refunds and credits are issued at Luminvaya's discretion and as set out in your service agreement. For project work, refunds may be limited once work has commenced.

To cancel a paid service, follow the cancellation process in your account or contact us through givaya.biz. Cancellation terms are governed by the specific agreement in place.

Prices do not always include taxes or levies. You are responsible for applicable taxes based on your jurisdiction unless otherwise stated.

We may change prices for services. For subscriptions, we will provide notice of price changes in advance where required by law or your agreement.

Failure to pay may result in suspension or termination of services. We will attempt to notify you before taking action to allow resolution.

8Disclaimer

AI outputs and recommendations produced by our services are provided for informational and operational use. They may not be perfect and should be validated before use in critical decisions. Luminvaya does not provide professional legal, medical, or business advice through automated outputs.

9Limitation of Liability

To the extent permitted by law, Luminvaya's liability for direct damages arising from use of our services is limited to amounts paid by you for the relevant service in the prior 12 months. We are not responsible for indirect, incidental, or consequential losses to the fullest extent allowed by law.

10Third-Party Products and Services

Services may integrate with third-party technologies. Your use of third-party services is subject to their terms and privacy policies. Luminvaya is not responsible for third-party performance or policies.

11Termination

Either party may terminate service for material breach if the breach remains uncured after notice. We may also suspend or terminate access for legal or security reasons.

Upon termination, access to services will end and outstanding fees become payable. We may delete or archive data according to our retention policies and your agreement; contact us to arrange data export before termination.

12Privacy and Data Handling

Our use of personal data is governed by our Privacy Policy. Review the policy on givaya.biz/privacy for details on data collection, processing, retention, and your rights.

13Communications

We communicate updates, billing notices and support messages via email, in-app notifications, and phone where you have provided contact details. For support or account questions call +6582647241 or use the contact form on givaya.biz.

14Changes to Terms

We may update these Terms to reflect legal, operational, or product changes. Material updates will be posted on givaya.biz; continued use after changes constitutes acceptance.

15Governing Law

These Terms are governed by the laws of Singapore. Where local mandatory law applies, it will take precedence.

16Dispute Resolution

We strive to resolve disputes amicably. If a dispute arises, contact us to begin informal resolution. If unresolved, disputes will be subject to the jurisdiction of Singapore courts.